TERMS OF SALE
1. General
1.1. These are the terms and conditions of sale of Cichart UG (haftungsbeschränkt), Brunnsteige 4, 72622 Nürtingen, Germany (hereinafter referred to as "we", "us", "our").
1.2. The effective date of these terms and conditions of sale is 01/07/2025.
1.3. These terms and conditions apply to the sale of products and services on this website. Please read them before placing an order. By placing an order on this website, you agree to be bound by these terms and conditions. Before ordering, you will be asked to confirm your acceptance of these terms by ticking the appropriate box. If you do not confirm your acceptance, you will not be allowed to place orders on this website.
1.4. By placing an order on this website, you confirm that you are of legal age and have the legal capacity to enter into a consumer contract.
2. Ordering Process
2.1. Your order on this website constitutes an offer to purchase under these terms and conditions of sale.
2.2. After placing your order, you will receive an email from us confirming that we have received your order. Please note that this does not mean your order has been accepted. Orders require acceptance by us and the availability of the ordered products and services.
2.3. Product and service descriptions are accurate at the time of publication but may be unavailable or change without notice. We accept no liability or responsibility for errors in photography or typography.
2.4. Information you provide in connection with your order, such as messages for gift cards, texts/images for personalization (e.g., engraving), or photos of your ring or ring watch, may be refused without explanation. In such cases, we reserve the right to terminate your contract and issue a refund or cancel your order (if applicable). We accept no responsibility for the accuracy or suitability of this information for this purpose.
2.5. We reserve the right to conduct identity and credit checks to prevent fraud.
2.6. We confirm acceptance of your purchase offer by sending an order confirmation (invoice) via email, thereby establishing a binding contract between you and us.
2.7. The contract only applies to those products and services whose shipment we have confirmed in the order confirmation. We are not obligated to deliver other products or services that may have been part of your order until the shipment of these products or services has been confirmed in a separate order confirmation.
3. Price and Payment
3.1. The prices on this website are in euros and include local VAT as well as standard delivery charges (as stated on the checkout page and in the order confirmation).
3.2. We may change the prices on this website at any time (this does not apply to prices confirmed by us in an order confirmation).
3.3. You can make your payment using the payment options available on this website at the time of your purchase. These may include the following (for the applicable terms, please follow the available links):
3.3.1. Credit cards such as Visa, American Express, Mastercard, or Union Pay.
3.3.2. Payment by invoice as offered by Klarna.
3.3.3. Direct bank transfer as offered by Klarna.
3.3.4. Installment payment as offered by Klarna.
3.3.5. PayPal
3.4. When you pay by credit card, your payment is subject to validation and approval by the card issuer. We may share your personal data with such third parties as necessary to carry out these checks. If the credit card issuer refuses to authorize the payment to us, the order will not be accepted, and we are therefore not liable for any delays or non-delivery. We will only charge your credit card when we ship your order. The full payment will be deducted from your credit card upon shipment of the products. We may withhold delivery of the products until full payment is received. We may terminate the contract between you and us immediately with written notice if you fail to pay on time without a valid reason.
3.5. In cooperation with third-party providers, we can offer alternative payment options, such as direct bank transfer or payment by invoice. If you choose such options, you agree to be bound by the terms of these third-party providers as stated during the ordering process or in these terms and conditions of sale, and you acknowledge that these third parties will process your personal data for payment purposes as described in their privacy policies.
3.6. We can offer alternative delivery options in collaboration with third-party providers that are not covered by the standard delivery charges. If you choose this option, the additional fees will be indicated during the ordering process and in the order confirmation.
3.7. Our website features a large number of products and services, and despite all efforts, it is always possible that some of the products and services listed may be incorrectly priced. We will review prices as part of our shipping procedures, so if the correct price is lower than the price stated, we will charge the lower amount. If the correct price is higher than the price shown on the website, we will generally, at our discretion, either contact you for instructions before shipping the product or service, or cancel your order and inform you accordingly.
3.8. We are not obligated to provide you with the product or service at the incorrect (lower) price if the pricing error is obvious and unmistakable and should reasonably be recognized by you as a pricing mistake.
4. Delivery
4.1. The estimated delivery times and shipping costs for the available delivery options are provided during the ordering process and in the order confirmation.
4.2. If we are unable to deliver within the estimated delivery time, we will contact you to propose a new date. If we cannot deliver within 30 days after our order confirmation and you reject the delayed delivery, you may cancel your order for a refund.
4.3. We deliver to the shipping address you provide.
5. Transfer of Ownership and Risk
5.1. Ownership of the products passes to you once we have received full payment of all amounts due in relation to the products (including shipping costs) or delivery of the products to you. We may reclaim any delivered products at any time before ownership transfers if you breach these terms of sale.
5.2. The risk of the products passes to you upon delivery. Risk within the meaning of this provision refers to the responsibility for damage caused to or by the use, handling, or storage of the products.
6. Liability
6.1. Our liability is excluded and limited to the extent permitted by law.
7. Law and Jurisdiction
7.1. Contracts concluded between you and us on this website are governed by the laws of Germany, without regard to its conflict of law provisions and regardless of the place of physical execution or performance. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.
7.2. To the extent permitted by law, any disputes arising from the conclusion, performance, or termination of such contracts shall be decided exclusively by the ordinary courts in Stuttgart, Germany, without limitation to the right of appeal. Notwithstanding the foregoing, either party shall be entitled to seek interim injunctions and restraining orders from any competent authority worldwide.
7.3. Please also note that disputes for online resolution should be directed to the Platform of the European Commission for Online Dispute Resolution can be transmitted.
8. Miscellaneous
8.1. You may not assign any rights under your contract with us to third parties without our prior written consent.
8.2. The invalidity of any provision in these terms and conditions of sale does not affect the validity of the contract between you and us.
8.3. By using this website, you agree to electronic communication with us.
8.4. You can reach us as follows: Cichart UG, Brunnsteige 4, 72622 Nürtingen, Germany, email: contact@cichart.com or via the contact form.
9. Right of Withdrawal Instructions
9.1. You have the right to withdraw from this contract within fourteen days without giving any reason.
9.2. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.
9.3. To exercise your right of withdrawal, you must inform us, Cichart UG (haftungsbeschränkt), Brunnsteige 4, 72622 Nürtingen, Germany, telephone number: +49 7022-71819-45, email address: contact@cichart.com, of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email).
9.4. To meet the withdrawal deadline, it is sufficient that you send the notification of exercising the right of withdrawal before the withdrawal period expires.
9.5. Only new, unworn products including warranty card and original packaging will be accepted for return. Products that have been damaged will not be accepted for return. The right of withdrawal does not apply to products made to customer specifications or clearly tailored to personal needs, or to limited editions. The right of withdrawal also does not apply to fully performed services and to digital content that has already been delivered.
9.6.Consequences of withdrawal: If you withdraw from this contract, we will refund you all payments received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without delay and no later than fourteen days from the day we receive your notice of withdrawal from this contract. We will use the same payment method you used for the original transaction for this refund, unless expressly agreed otherwise with you; in no case will you be charged fees for this refund. We may withhold the refund until we have received the goods back or you have provided proof of having sent the goods back, whichever is earlier.
9.7. You must return or hand over the goods to us, Cichart UG (haftungsbeschränkt), Brunnsteige 4, 72622 Nürtingen, Germany, without delay and in any case no later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period has expired. For more information and instructions on how to return your items, please see: Delivery and Return Conditions.
9.8. We will bear the costs of returning the goods. You are only responsible for any loss in value of the goods if this loss is due to handling them in a way that was not necessary to examine their condition, properties, and functioning.
10. Country-Specific Regulations
10.1. We do not participate in any dispute resolution procedure before a consumer arbitration board.