Shipping and Return Conditions
DELIVERY AND RETURN CONDITIONS
We are pleased to offer free express delivery on orders up to a value of 250 euros on the German CICHART website. For orders of 250 euros or more, we ship with an additional security level via DHL ID Check. All orders are delivered within 2-4 working days. Please note that deliveries to German coastal regions may be subject to delays. If you place an order on a public holiday in Germany, Austria, or Switzerland, please allow extra processing time.
Our delivery service to Germany is handled by DHL. You can track your shipment on the DHL website.
It is not possible to deliver to hotels or freight forwarding addresses. If your order is not picked up within the specified time frame, it will be canceled. The product will be returned to our headquarters and the amount will be refunded to you using the original payment method.
All returns are also free of charge and are handled via DHL Express.
Legal information, as well as the cancellation form, can be found in our Terms and Conditions.
RETURNS
The satisfaction of our customers is our priority. If you are not satisfied with your product, you can return unworn, undamaged goods that you purchased online at www.cichart.com If you have purchased the item, you can request a refund by email within 14 days of delivery, provided that the goods are in their original condition and have not been damaged. If you notice any damage to your product, please report it immediately upon receipt of the delivery by emailing us with a photo at contact@cichart.com.
Only on www.cichart.com Orders placed can be returned.
Any product that does not pass the quality inspection exclusively determined by the customer service of Cichart UG (limited liability) (e.g., scratches, worn or damaged items, missing components) will be returned to you without a refund of the purchase price.
A personalized product (embossing, engraving, etc.) cannot be canceled or returned after purchase, unless it is due to our fault.
A set containing multiple items can only be returned in its entirety, with all originally included items, for a refund, except in cases where the warranty applies.
We want to make the return process as simple as possible. These terms do not affect your legal rights.
PREPARE THE PRODUCTS FOR PICKUP
Carefully and securely pack the product(s) in the original CICHART packaging to avoid transport damage.
Please ensure that the entire original packaging, labels, the CICHART warranty card, user manuals, gifts included with the purchase (if applicable), and all gold and/or diamond certificates or other material proofs and any other accessories are included with the product being returned.
PLACE A PICKUP ORDER
You can schedule a DHL pickup online, so the delivery service collects your package on a day, at a time, and at an address of your choice. Alternatively, you can drop off your package at a DHL service point near you.
During delivery to you, our delivery service is liable for the product(s). If you use our free return service, our delivery service is also liable for the product(s) during the return shipment.
If you choose to return the product or products directly to us without using our free returns service, please inform the CICHART team in advance by email at: contact@cichart.com. Our return address is: Cichart UG (haftungsbeschränkt), Brunnsteige 4, 72622 Nürtingen, Germany.
Please note that if you return your product(s) to us without using our free return service, you will be responsible for the product(s) until we confirm safe receipt.
We will confirm the status of your return as soon as the product has been received and the quality check is complete.
ITEMS NOT PURCHASED DIRECTLY FROM THE CICHART WEBSITE
Only goods purchased directly from the CICHART website can be returned following the procedure described above. If you bought your CICHART goods on another website, those products must be returned through the website where they were purchased.
RETURN OF UNWANTED PRODUCTS
We want you to be completely satisfied whenever you place an order with CICHART. If you are not happy with a product upon receipt, or if you have simply changed your mind, as a consumer in Germany you are legally entitled to withdraw from the purchase contract within fourteen (14) days of delivery.
Please return the carefully handled and unused product with all components to us within 14 days from the day you inform us of your withdrawal. We will refund the purchase price you paid.
You must return the products undamaged and in their original condition (including all accessories that were included in the price of the products). Any product that does not pass the quality inspection determined exclusively by the customer service of Cichart UG (limited liability) (e.g., scratches, worn or damaged items, missing components) will be returned to you without a refund of the purchase price. Until they are returned, you must handle the products with reasonable care. In the event of withdrawal from the contract between you and us, we will refund the purchase price within 14 days of receiving the products or, if earlier, after we have received proof of the return of the products.
Certain products and services are excluded from these return conditions. A personalized product (embossing, engraving, etc.) or limited edition products cannot be canceled or returned after purchase, unless it is due to our fault.
RETURN OF DEFECTIVE PRODUCTS
We strive to select and package the items as carefully as possible to ensure they arrive in good condition. However, if you receive a damaged item, one with defects, or an item that does not match your order, we will replace it free of charge or refund the full purchase price in accordance with your legal rights, provided you notify us within 30 days of receipt that you reject the product. In this case, you must return the product to us (unless otherwise agreed).
The refund will be processed directly to the credit or debit card used for the original purchase once we have confirmed your eligibility for a refund for the defective product. If you need assistance with defective items after the 30-day period, please contact us so we can discuss your options. This does not affect your legal rights.
RETURN OF UNWANTED OR DEFECTIVE PRODUCTS
All refunds are processed through the original payment method, and CICHART is not responsible for any fees that may be incurred with this type of refund, such as PayPal or credit card fees. Additionally, CICHART is not responsible for the speed at which such refunds are credited to your account.
Return of Your Old CICHART Quartz Watches // Information on Disposal of Old Devices
It is legally prohibited to dispose of electrical and electronic devices in household waste. Please take your old electrical and electronic devices to the municipal collection points. This service is free of charge for private households. This is the only way to ensure environmentally responsible disposal.
Electronic waste and the lead and other toxic substances it contains can lead to soil and water contamination. This can have harmful effects on natural habitats, wildlife, and human health. Many electronic items that we discard could be repaired or recycled. Recycling these products helps conserve valuable resources and reduces the environmental and health risks posed by electronic waste in landfills.
All new electrical and electronic devices must be marked with the symbol of a crossed-out wheeled bin. This is intended to inform consumers that old devices must not be disposed of with regular household waste but must be collected separately.
Notes on Battery Disposal
Used batteries must not be disposed of with household waste. You are legally required to return used batteries. You can return the batteries free of charge to the seller or at designated collection points (e.g., municipal collection centers or retail stores).
Used batteries may contain harmful substances or heavy metals that can damage the environment or your health if not stored or disposed of properly. However, batteries also contain valuable raw materials such as iron, zinc, manganese, or nickel and can be recycled.
The symbol with the crossed-out trash bin means that you must not dispose of batteries and accumulators in household waste. Certain batteries containing hazardous substances are additionally marked with the following symbols below the trash bin icon:
Pb: Battery contains more than 0.004% by mass of lead
Cd: Battery contains more than 0.002 percent by mass of cadmium
Hg: Battery contains more than 0.0005% mercury by mass
Our products have been classified under the category "Small Household Appliances" in accordance with the Electrical and Electronic Equipment Act. You can use the following link to find information about the fulfillment of the recycling rate and separate collection rate. https://www.bmu.de/themen/wasser-abfall-boden/abfallwirtschaft/statistiken/elektro-und-elektronikaltgeraete/.